UPDATED PAYMENTS/TERMS AND CONDITIONS AND CORONAVIRUS INFORMATION:

 

Coronavirus information:

Due to the result of the COVID-19 pandemic, we have had to change and update our policies and procedures accordingly. Below are measures that we have put in place to ensure we minimise the risk to our guests and staff. 

 

It is vital that you familiarise yourselves with our terms and conditions before booking with us. These measures have been put in place to protect yourself and others as well as our staff. 

 

If anyone in your household is showing any symptoms of covid-19 or illness on the day of the party please let us know straight away. We will not be able to attend your party but we will work with you to book an alternative booking date and you will not lose any money that has been paid to All About Anna’s Animals.

 

If any of our staff test positive on the day of your booking we may need to cancel your booking at short notice but a full refund will be offered or an alternative booking date if required.

 

Any staff working at All About Anna’s Animals will take a lateral flow test before every job. All of our equipment is sanitised before and after each and every event we attend. We will also wear a mask if required. To keep everyone safe please keep your party bookings small and have a well-ventilated room where we are working. If possible, please ask anyone who is attending the party to take a lateral flow test before they attend the party.

 

Please contact us if you require any further information regarding your booking with us, we will be more than happy to discuss any questions you may have regarding your booking.

 

Please note that the government guidelines and restrictions can be subject to change. In this case, we will be happy to arrange another date with you. 

Hand washing:

Please make sure all guests have washed their hands before and after the animal handling session. Hand sanitiser will be available for the guests to use. All staff at All About Anna’s Animals will sanitise their hands between every animal, we will also ask the children to sanitise between each animal.

 

Weather:

Outside events are weather permitting. Adequate shade or a gazebo must be provided to keep the sun off of our animals during the summer months. If the temperature is too high on the day of your booking, this will limit the amount of handling time for some of our animals or restrict certain animals to attend. 

During the winter months, we are unable to work outside as our exotic animals must be kept warm at all times unless a heated gazebo is provided.

Parking: 

It is imperative that car parking is available for us either on-site or in close proximity to the venue (within 50 feet). If parking is not available, we may not be able to carry out your booking. If there are parking restrictions at the venue, a voucher or permit must be provided by the client. Please note that the client is responsible for paying for parking meters, congestion charges if needed. In some cases for Central London, meters may only allow parking for two hours. Therefore, only a one-hour show may be possible unless alternative parking arrangements are made. In all cases, we aim to arrive in the area of a venue around half an hour beforehand to allow for any traffic problems. We regret that if parking is not secured for us, we cannot guarantee the completion of a booking. If this situation arises and a show cannot go ahead the client would still be liable for the full cost of the booking.  

 

Ages and Numbers:

Please note that all participating children must be over the age of 1 year old. If they are under the age of 4 then parents must be there to assist their children in handling and stroking our animals. It is the parent's responsibility to keep the children and other parents quiet during our talk, as any signs of stress caused to our animals will result in the end of our show. We charge £10.00 per extra participant for all packages.

 

Cancellations:

All deposits are non-refundable. For any reason you have to cancel your booking with us we will be happy to work with you to find an alternative date for your party. If we have to cancel your booking for any unforeseen circumstances we will offer you an alternative date.

 

If for any reason we feel it is unsafe to travel with our animals due to the weather we will work with you to find an alternative date for your event. This is to protect the health and safety of both our animals and team. 

 

If you cancel your party with us within 6 weeks of the booking date you will not be offered a refund, in this circumstance you will be offered an alternative booking date.

We aim to arrive for your event 30 minutes prior to your booking time, for any unforeseen circumstances such as road accidents or severe congestion we will keep you up to date and get to you as soon as possible. If we are unable to attend your event we will provide a full refund.

Deposits/Payment:

The deposit amount due at the time of booking is £50.00. Your deposit will secure your booking date. Please pay your deposit within 24 hours of receiving your booking confirmation form. Please note your booking will be cancelled if the deposit isn’t paid within this time. Any outstanding balance is due 7 days prior to your booking date via BACS.

 

Please note: We no longer accept cheque payment on the day of the party or event unless prior arrangements have been made with All About Anna’s Animals. Your deposit is non-refundable; if you change your mind and no longer want to go ahead with your booking, you will not be offered a refund.

 

If you do need to change your booking date due to unforeseen circumstances, please let us know as soon as possible and we will work with you to find the next available date for your party. You will not lose any money that has been paid to us and we will rebook your party for an alternative booking date.

 

 

Your statutory rights are not affected.  

 

 

 

terms and conditions

Risk Assessment

 

Risk 1 - Risk of Infection

 

Health issues and hygiene will be explained prior to handling ANY of the animals concerned. A chemical hand wash will be available for all children and adults following the animal handling. It is the parents/carer's/individuals responsibility to make sure the children and/or participants wash their hands after touching any of our animals and make sure that they do not put their hands in their mouths during our shows to prevent the risk of illness and promote health and safety.

 

All About Anna's Animals are hired strictly for entertainment purposes, therefore the parents/carers are obligated to maintain the safety and welfare of the children/participants.

Risk 2 – Allergies 

 

Anyone with any allergies relating to fur, feathers, etc, should refrain from handling the animals. We will ask about any allergies prior to anyone handling the animals. Please note that any party bags distributed may contain nuts, seeds, dairy, eggs, and any other foods harmful to allergy sufferers. We will ask about any allergies on the day of the event.

 

All About Anna's Animals does not take any responsibility for any allergies or reactions that may occur due to any of our animals, should the child insist on holding a certain animal. It is therefore the parents/carers' responsibility to inform any allergy sufferers to refrain from handling certain animals and make us aware of any allergies the child/children attending the event may have before the talk begins. 

 

All About Anna's Animals are hired strictly for entertainment purposes, therefore the parents/carers are obligated to maintain the safety and welfare of the children should they want to risk their children having any reactions

 

Risk 3 – Dangers of animals biting 

 

We will explain to everyone how to approach the animal to ensure the safety of both participants and animals. All animals that can be handled during the show are handled regularly and are very docile.

A first aid kit will be available should anyone need it and there is always a qualified first aider on site.  

 

Risk 4 – Stress on animals

 

Everyone should refrain from making loud noises and sudden movements during the handling sessions to avoid causing stress to the animals. We will instruct everyone on how to approach and handle each animal. Any animal that shows signs of stress will be removed from the session.   

 

Risk 5 – Risk of escaping animals 

 

In the event of any animal escaping all participants will be asked to vacate the area calmly and quietly while our members of staff recapture the animal safely. The animals are tame and precautions are made to ensure that there is minimal risk of any animal escaping.    

Risk 6 – Equipment 

 

All equipment will be placed to ensure that there will be minimal risk of tripping/ slipping hazards to the public.

Risk 7 - Bouncy Castles 

 

Parents/carers are responsible for the safety of the children using the bouncy castles. We make every effort to ensure that safety mats and weights are used. Anyone using our bouncy castles does so at their own risk. Parents/carers are responsible to ensure that no children with neck or back problems use the bouncy castles.

 

All About Annas Animals takes no responsibility for any injuries caused while using the bouncy castles.