DEPOSIT/TERMS AND CONDITIONS AND CORONAVIRUS INFORMATION:
Due to the result of the COVID-19 pandemic, we have had to change and update our policies and procedures. Below are measures that we have put in place to ensure we minimise the risk to our guests and staff.
It is vital that you familiarise yourselves with our terms and conditions before booking with us. These measures have been put in place to protect yourself and others as well as our staff.
- We can reopen from the 12th of April and offer a party with 2 households to work outside in a garden only.
- From 17th May we can work outside for up to 30 people OR inside with two households
- From the 19th of July, ALL restrictions are lifted and we can work inside and outside with no restrictions on numbers.
Please note that the government guidelines and restrictions can be subject to change. In this case, we will be happy to arrange another date with you.
Canceling your party/event:
We may need to cancel your booking at short notice if any of our staff are showing any symptoms of coronavirus on the day of your party, we will be happy to work with you to rebook an alternative party date.
It is essential that we have enough space to work in to enable social distancing between our staff and your party guests of two meters at all times.
Number of party guests:
We are only allowed to attend small events with a maximum of 2 families until the 17th of May. Please do not put yourself or our staff at risk by not abiding with the social government guidelines, we will have no other alternative but to leave your event if we feel the situation is putting our guests or our staff at any risk and you will not be offered a refund.
Please ask the children and your guests to stay at a safe distance away from our staff while we set up and while we are working with our animals. Due to the government guidelines, we must work outside until the 17th of May. If you can, please open a side gate for us to set up. If we feel the space is not providing us with the correct space to social distance, we will work with you to make sure that it does. If we cannot then we will have no alternative but to leave the event. In this case, no refund will be given, the safety of our guests, staff, and animals are our top priority.
We want to ensure you that all of our staff at All About Anna's Animals will be sticking strictly to the government guidelines and remaining at a 2-meter distance away from other guests, wearing a face mask/visor, and sanitising their hands frequently during our visits. Our van and each animal carrier will have a deep clean and will be sanitised thoroughly before and after each visit. All staff will have their temperature checked before leaving for the party.
Any staff showing any symptoms of coronavirus will be asked to go home and self-isolate and will be asked to have a coronavirus test and self-isolate.
Please make sure all guests have washed their hands before and after the animal handling session. Hand sanitiser will be available for the guests to use. All staff at All About Anna’s Animals will sanitise their hands between every animal, we will also ask the children to sanitise between each animal.
Some of our animals may be restricted from handling because of the coronavirus.
Dates will be held for up to 24 hours without the completion of a booking form and payment of a £50.00 deposit. If a booking form has not been completed and the deposit has not been paid within the specified 48 hours the date may be taken by another client.
Due to our animals outside events are weather permitting. Adequate shade or a gazebo must be provided to keep the sun off of our animals during the summer months. If the temperature is too high on the day of your booking, this will limit the amount of handling time for some of our animals or restrict certain animals to attend.
During the winter months, we are unable to work outside as or exotic animals must be kept warm at all times unless a heated gazebo is provided.
It is imperative that car parking is available for us either on-site or in close proximity to the venue (within 50 feet). If parking is not available, we may not be able to carry out your booking. If there are parking restrictions at the venue, a voucher or permit must be provided by the client. Please note that the client is responsible for paying for parking meters, congestion charges if needed. In some cases for Central London, meters may only allow parking for two hours. Therefore, only a one-hour show may be possible unless alternative parking arrangements are made. In all cases, we aim to arrive in the area of a venue around half an hour beforehand to allow for any traffic problems. We regret that if parking is not secured for us, we cannot guarantee the completion of a booking. If this situation arises and a show cannot go ahead the client would still be liable for the full cost of the booking.
Ages and Numbers:
Please note that all participating children must be over the age of 1 year old. If they are under the age of 4 then parents must be there to assist their children in handling and stroking our animals. It is the parent's responsibility to keep the children and other parents quiet during our talk, as any signs of stress caused to our animals will result in the end of our show. We charge £10.00 per extra participant for all packages.
All deposits are non-refundable. For any reason you have to cancel your booking with us we will be happy to work with you to find an alternative date for your party. If we have to cancel your booking for any unforeseen circumstances we will offer you an alternative date. If for any reason we feel it is unsafe to travel with our animals due to the weather we will work with you to find an alternative date for your event. This is to protect the health and safety of both our animals and team. If you cancel your party with us within 6 weeks of the booking date you will not be offered a refund, in this circumstance you will be offered an alternative booking date.
We aim to arrive for your event 30 minutes prior to your booking time, for any unforeseen circumstances such as road accidents or severe congestion we will keep you up to date and get to you as soon as possible. If we are unable to attend your event we will provide a full refund.
To secure your booking we require a £50.00 deposit at the time of booking. We will hold your chosen date for 24 hours, if payment and the completion of your booking form are not made within this time then your date may be taken by another client. All outstanding payments are due 14 working days prior to your booking date, via bank transfer. If the full amount of the party is not paid 14 days prior to your event then we will assume that you no longer wish to go ahead with your booking with us and give your chosen date to another client. Please note we do not accept cheque payments on the day of the booking. If you would like to make payment via cheque then this needs to be within 14 working days prior to your booking date.
Your statutory rights are not affected.
terms and conditions
Risk 1 - Risk of Infection
Health issues and hygiene will be explained prior to handling ANY of the animals concerned. A chemical hand wash will be available for all children and adults following the animal handling. It is the parents/carers responsibility to make sure the children wash their hands after touching any of our animals and make sure that they do not put their hands in their mouths during our shows to prevent risk of illness and promote health and safety.
All About Anna's Animals are hired strictly for entertainment purposes, therefore the parents/carers are obligated to maintain the safety and welfare of the children.
Risk 2 – Allergies
Anyone with any allergies relating to fur, feathers, etc, should refrain from handling the animals. We will ask about any allergies prior to anyone handling the animals. Please note that any party bags distributed may contain nuts, seeds, dairy, eggs, and any other foods harmful to allergy sufferers. We will ask about any allergies on the day of the event.
All About Anna's Animals does not take any responsibility for any allergies or reactions that may occur due to any of our animals, should the child insist on holding a certain animal. It is therefore the parents/carers' responsibility to inform any allergy sufferers to refrain from handling certain animals and make us aware of any allergies the child/children attending the event may have before the talk begins.
All About Anna's Animals are hired strictly for entertainment purposes, therefore the parents/carers are obligated to maintain the safety and welfare of the children should they want to risk their children having any reactions
Risk 3 – Dangers of animals biting
We will explain to everyone how to approach the animal to ensure the safety of both participants and animals. All animals are handled regularly and are very docile.
A first aid kit will be available should anyone need it and there is always a qualified first aider on site.
Risk 4 – Stress on animals
Everyone should refrain from making loud noises and sudden movements during the handling sessions to avoid causing stress to the animals. We will instruct everyone on how to approach and handle each animal. Any animal that shows signs of stress will be removed from the session.
Risk 5 – Risk of escaping animals
In the event of any animal escaping all participants will be asked to vacate the area calmly and quietly while our members of staff recapture the animal safely. The animals are tame and precautions are made to ensure that there is minimal risk of any animal escaping.
Risk 6 – Equipment
All equipment will be placed to ensure that there will be minimal risk of tripping/ slipping hazards to the public.
Risk 7 - Bouncy Castles
Parents/carers are responsible for the safety of the children using the bouncy castles. We make every effort to ensure that safety mats and weights are used. Anyone using our bouncy castles does so at their own risk. Parents/carers are responsible to ensure that no children with neck or back problems use the bouncy castles.
All About Annas Animals takes no responsibility for any injuries caused while using the bouncy castles.